About Sean Shvarzman

Shvarzman Consulting is an independent contact center, AI and Salesforce consultancy based in Miami, FL, founded by Sean Shvarzman. It helps enterprises move customer service from on-premise systems to Salesforce Service Cloud, Service Cloud Voice, Agentforce AI and modern CCaaS platforms, covering strategy, architecture and hands-on build under one consultant.

I began my career as a call center agent, taught myself the systems behind the queue, and became a Senior Principal leading contact center transformations for billion-dollar brands. I have sat in the agent's seat, the architect's seat and the boardroom. And I am the generation your customers belong to: I know how they expect to self-serve, because I am that customer.

What I do

Two things most consultants split between two people. I speak the boardroom: discovery, business cases and a transformation roadmap aligned to real KPIs, the consulting that wins executive buy-in. And I build the solution: hands-on Salesforce, Agentforce and CCaaS delivery, directing developers or in the build myself, shipping working software on best practices. Across 30+ enterprise CX programs I have architected and delivered more than $30M in service transformations, from pre-sales and solution architecture through live, measurable delivery. Most recently that includes Agentforce Voice agents on the phone channel, exposed through Service Cloud Voice with partner telephony or on Agentforce Contact Center, replacing IVR menu trees with AI agents that take the call, decide, act and resolve it.

How I work

Measured by results, not slides. I learn the business first, then define what success looks like with you in real KPIs, not over-promises. I translate those goals into technical requirements, build the working solution, and track the numbers. Then we improve and run the loop again, every cycle measured against the success we agreed on up front.

My first value is transparency

I will always tell you the truth, whether something is working and should stay, or whether it needs to change. That honesty has followed me through every engagement. It has made my clients successful, and it has made me successful throughout my career. No overselling, just real talk and real results.

Platforms

Salesforce Service Cloud, Service Cloud Voice, Agentforce Contact Center and Agentforce, including Agentforce Voice agents on the phone channel. Partner telephony and CCaaS platforms: Amazon Connect, Genesys, Five9, NICE CXone, Talkdesk, Cisco and RingCentral. AI from Agentforce and OpenAI. Channels across voice, chat, email, SMS, WhatsApp, Facebook Messenger and Apple Messages for Business.

Industries and clients

Airlines and cruise lines, healthcare and life sciences, insurance, retail and consumer brands, food and subscription services, and supply-chain compliance. Enterprises I have helped transform include Southwest, Norwegian Cruise Line, Princess Cruises, McKesson, UCSF, Texas Oncology, Amica, Patagonia, Mom's Meals and Avetta.

Where to find me

Miami, FL. sean@shvarzmanconsulting.com, (305) 746-8405, and on LinkedIn. The fastest way to start is a free 30-minute call.